Refund policy
Last updated: March 2026
At Hysara, we want you to be fully satisfied with your purchase.
Returns
We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return:
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The item must be unused, unworn, and in the same condition as received
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It must include original packaging and tags
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Proof of purchase is required
Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue quickly.
Non-Returnable Items
We do not accept returns on:
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Personalized or custom-made items
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Sale items
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Gift cards
Exchanges
We do not offer direct exchanges.
To get a different item, please:
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Return your original item
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Place a new order after your return is approved
Refunds
Once we receive and inspect your return, we will notify you of the approval status.
If approved:
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Refunds will be issued to your original payment method
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Processing may take up to 5–10 business days
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Your bank or card provider may take additional time to complete the refund
Contact Us
If you have any questions regarding returns or refunds, please contact us:
📧 Email: info@hysara.com